Frequently Asked Questions
Everything you need to know about your Tool Mart experience.
What is the standard shipping timeframe for large equipment?
Standard shipping for handheld tools typically takes 3-5 business days, while heavy machinery and large equipment orders are processed via freight and usually arrive within 7-10 business days.
Do your power tools come with a manufacturer warranty?
Yes, all power tools sold at Tool Mart include a full manufacturer warranty. We also offer an optional extended protection plan for an additional 2 years of coverage.
What is your return policy for used equipment?
We offer a 30-day return policy for items in original packaging. If a tool has been used and is found to be defective, it is covered under our warranty repair program rather than a standard return.
Do you offer bulk discounts for professional contractors?
Absolutely. We provide tiered pricing for bulk purchases and a dedicated 'Pro Rewards' program for licensed contractors. Please contact our sales team for a custom quote.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer financing options through Affirm to help you pay over time.